What we solve
Even brilliant innovations require buy-in from those who will deliver and use them. The most inspirational leaders need support in getting themselves heard, and the most capable teams can suffer from burnout.
For technology providers, the biggest challenge is often not the product. It’s helping users trust it and integrate it into their day-to-day work.
For startups, this means making sure their brilliant idea is understood and shown to deliver real-world impact, boosting investor confidence.
Whether you are leading organisational change or bringing new technology or products to market, we help you create communication strategies that turn disruption into understanding, help users see real value, and accelerate adoption and growth.
We make innovation a positive, shared change, building clarity, engagement, trust and alignment across all stakeholders, including employees, users, customers and partners.
Who we help
We support:
Organisations navigating change, transformation or culture shifts.
Leaders implementing new technology, tools or processes.
Innovation teams launching new services or ways of working.
Startups and tech innovators looking to scale up and who need users and partners to engage with what they’ve built.
How we help
We deliver creative communication solutions that:
Close the communication loop between leaders, founders, and their teams, stakeholders or users.
Safeguard the organisational brand, facilitate culture change and promote growth.
Help technology providers maximise ROI by improving adoption, client retention, and reducing churn.
Improve mutual understanding to eliminate conflict and boost organisational cohesion.
Support teams to maintain productivity and well-being, reducing burnout, and improving staff retention.
What you get
We equip you with the strategic and practical support to drive success:
Clear communication strategies for organisational change and product transformation.
Leadership messaging, narrative and storyline development.
Employee and stakeholder engagement plans.
User and client adoption journeys.
Onboarding toolkits and key messaging.
Startup adoption audits and value propositions.
Media and interview training.
Ongoing advisory support for leaders and founders.
Our playbook
Our support is designed to meet your requirements. Depending on your priorities and your teams’ needs, our Understand-Engage-Sustain approach will deliver the relevant combinations of the following:
Understand
Company culture overview: Assessment of organisational vision, culture and change history.
Change space exploration: A clear understanding of the desired outcomes of the change process, budget, scope, and timelines.
Communications function evaluation: Assessment of team capacities, channels, systems, and communication effectiveness.
User insight mapping: Understanding user motivations, workflows, barriers and decision points to shape communication that feels intuitive and relevant.
Communication channels analysis: Evaluation of current communications channels relevant to change delivery.
Stakeholder analysis report: Comprehensive mapping of stakeholders, including their roles, capacities, priorities and journeys through the change process.
Blind spot and reputation risk analysis: Insights into potential risks to the brand and stakeholder relationships resulting from the proposed change.
Engage
Defined case for change: A concise document translating the need for change or product value into meaningful terms for stakeholders.
Founders’ Narrative Playbooks: Crafting the core story of "why this matters" to secure investor and market confidence.
Communication strategy: Tailored strategy outlining the approach for the next phases.
Comprehensive communications plan: Co-designed plan detailing the change process, audience segmentation, touch-points, timings, channels, feedback loops, and key milestones.
Communication materials kit: Advice and support in creating presentations, speeches, templates, and other materials needed.
Engagement workshops and training sessions: Support in planning workshops, feedback sessions, Q&As, and presentations to ensure stakeholder buy-in.
Feedback loop set-up: Support in collecting and acting upon stakeholder feedback to adjust and improve the change process.
Sustain
SWOT analysis of skills: Detailed analysis of existing skills and gaps with recommendations for improvement.
Communications skill-building plan: Training programmes focused on media training, key messaging and presentation skills
New systems and tools: Introduction to new communication systems and tools required for sustaining the change.
On-the-job coaching: Personalised coaching sessions to ensure smooth implementation and adoption of new communication practices.
Ongoing support: Continuous handholding, including regular check-ins and feedback loops to address any issues and ensure the change is embedded within the organisation or client base.
Our packages
We currently offer three fully customisable packages
Premium
Design and delivery
For large-scale change projects requiring significant staff time investment and a specific set of skills you may not have in-house, we offer strategic guidance and hands-on support to internal teams, ensuring seamless communications across the organisation from project inception to fruition
Enterprise
Strategy development
For teams that need expert direction rather than embedded support. We provide high-level advisory services across planning, strategy and capability-building, including training internal teams or early-stage founders in communication best practices.
Essential
Communications messaging
For teams needing more resources, we will develop targeted, relevant, and creative communications materials to support the rollout of change communications strategies or integration roadmaps.